Fort Chaplin Park

Dear Management Team, This email serves as formal notice regarding the ongoing failure to remove snow from the parking lot and my front porch following the snowfall that occurred approximately 10 days ago. Although a few houses were partially cleared, these common and primary access areas remain unsafe and inaccessible. I have submitted multiple maintenance requests for snow removal and have received no response or action. The continued presence of snow and ice presents a serious slip-and-fall hazard and may constitute a violation of local property maintenance and safety codes. As the property owner/management company, you have a legal responsibility to maintain safe conditions for tenants and visitors.

Do not move here it’s mice infested, poor maintenance and every amenity is broken. I have been without heat for over 2weeks. The is a drain back up or leaks in every building. The temperature in my unit have been in the 50s

I've been at Fort Chaplin for 7 years now and I have never seen management handle things the way they are now. When I first moved in things were handled swiftly and in a timely manner. Now it is so hard to get a hold of maintenance for the smallest things. I reported that somebody accessed my apartment without notification to the management (I'm sure it was someone from the maintenance office) and they acted like they did not care and told me to take it up with mpd. My heat has been off since last Thursday 1/29/2026 and I have had to call and leave messages every day with the rental office for someone to come out and they still have not. They should be calling their residents and letting them know these things, but they expect you to do their job. The weather has been below freezing since last weekend, just totally unacceptable. The laundry machine where you buy the wash cards, gym, and pool have been broken for years. Yet they advertise the gym and pool as if everything works. Every time I inquire about the amenities they say, "they called the people but haven't heard anything back." Just lazy and negligent. They have not followed up with any of my requests and make you feel like you are bothering them. Just straight up ghetto and they do not care.

Kudos to the management team at this property. From the start, the team—especially LaMont—was professional, responsive, and clearly experienced. He took the time to walk me through the process, set expectations, and made sure I understood each step. Even when there were delays in processing, LaMont remained transparent and kept communication open, which I really appreciated. It’s clear he’s managing a lot, but he handled everything with patience and professionalism. Overall, the experience showed me that the team genuinely cares about residents and works hard to get things done the right way. I would definitely recommend Fort Chaplin Park Apts. to others.

I’ve had a great experience living here. The staff did an excellent job during the snow—everything was handled quickly and efficiently, and resident safety was clearly a priority. Ebony deserves special recognition for her exceptional customer service. Anytime I go into the office, she is friendly, helpful, and professional. She always makes sure questions and concerns are handled with care. Overall, a well-managed community with a staff that truly goes above and beyond.