Lamond Riggs Lillian J Huff Library

Bathrooms are always clean. Staff is friendly and helpful. The library is fairly clean and quiet as well. It's helpful that the kids are downstairs and the adults are upstairs. It minimizes the noise level. The outdoor balcony seating is peaceful and really nice when the weather is beautiful.

Very spacious library with many chairs minimum computers roughly 9, but a peaceful vibe and quiet place.

Unresponsive Communication and Dismissive Management (Intentional Unhelpfulness) I recently had an incredibly frustrating experience at the Lamond-Riggs/Lillian J. Huff Library.  If you need reliable communication or efficient service, be prepared for significant hurdles at this branch. The staff at Lamond-Riggs/Lillian J. Huff are consistently unresponsive. Attempts to resolve these issues at the branch level have been met with inattentiveness and contradictory information. Unanswered Phones Despite calling multiple times en route to confirm a study room, no one answered. Upon arrival, I found several staff members on both floors appearing unoccupied. To prove the point, I called the library on speakerphone while standing at the desk. The employees just offered excuses for lack of responsiveness.I called the library again on speakerphone to test the phones. The phone in front of Lisa did not ring or light up. They are consciously ignoring the queue. Express Computer vs 70-Minute Computer It is disappointing that a straightforward request for an express pass escalated into a series of unprofessional interactions. I expect a higher level of service that is helpful and transparent. Carolyn (Service Obstruction) I requested a simple (Express) computer pass just to print notes for the whiteboard, but was dismissively told, "Why not use the 70-minute computer session, it's the same thing." I asked for an Express computer pass. I have a study room reserved. I did not need a 70-minute computer session. Carolyn initiated the series of unprofessional interactions. Keirston (Service Obstruction) Despite my explanation that I already had a study room reserved and did not need a 70-minute computer, the employee remained dismissive. Ultimately Keirston referred me to Lisa. The employee arrived back to the 2nd floor without Lisa. I went to talk to Lisa to make sure that she received the right information. The story was not going to be fully told, based on Keirstons behavior and attitude. Ineffective Management Oversight This branch needs a serious overhaul in customer service standards. The behavior currently on display is outside the course and scope of their duties. The complaints are being handled by the same people I am reporting. Management is inattentive and fails to hold their team accountable. Lisa(Lack of Accountability and Dismissive Treatment) When I escalated these concerns to Lisa, the manager on duty, I found her inattentive. Rather than resolving the issue, Lisa ultimately referred me to Carmel, an employee I have previously had to report for similar conduct. Lisa and Carmel are part of a localized culture of poor service. This pattern is a problematic. Request for Action I request that this matter be reviewed by regional administration rather than being routed back to the Lamond-Riggs/Lillian J. Huff branch staff for a response. This branch needs a serious review of its customer service standards. The lack of responsiveness is a recurring and intentional behavior. Staff Unresponsiveness and Pattern of Poor Service Caroyln (Employee) - Cited Shift Kierston (Employee) - Cited Shift Lisa (Employee) - Cited Shift Carmel (Employee) - Previously Reported As a library patron, I expect reliable communication and a higher level of service that facilitates, rather than hinders, the Lamond-Riggs/Lillian J. Huff Neighborhood Library experience. Beautiful Building. Unprofessional Staff.

The manager was called on me with some lies on top. NO USB DRIVES EVEN AFTER I WAS TOLD I NEEDED PERMISSION. "I DIDNT TELL YOU THAT."(lies)! ALWAYS RECORD GOVERNMENT OFFICIALS Lying is in the fine print of every government employment. the female type staff were nice and polite. Might be the quickest library card return in history.

The librarians here are very nice and helpful. I like that they have a children's section here it's great and an adult section separated from the children's section is wonderful.